FAQs

1. What products do you sell?

We sell a range of bathroom accessories and bathroom products designed for everyday use and different bathroom setups.

2. Do you offer free shipping?

Yes. We offer free shipping throughout the Netherlands.

3. How long does shipping take?

Our estimated shipping time is:

Handling: 1-2 business days
Transit: 3-4 business days
Total: 4-6 business days

Delivery times may vary due to circumstances outside our control, such as carrier delays or holidays.

4. What payment method do you accept?

We currently accept Stripe as our payment method.

5. Can I return my order?

Yes. We offer free returns within 30 days from the date your order is delivered, subject to our Return Policy.

6. How do I request a return?

Contact our support team with your order details and reason for the return. We will provide the necessary return instructions.

7. When will I receive my refund?

Once your return has been approved, we process the refund within approximately 4-6 business days. The time for the funds to appear in your account may vary depending on your bank or payment provider.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible. We may request photos or other information so we can review the issue and provide an appropriate solution.

9. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible. If the order has already been processed for shipment, you may need to use our return process instead.

10. How can I contact customer support?

You can contact us by email or through our live chat.

Email: Info@vanrosstucwerken.shop
Live Chat: Available 24/7
Business Hours: Monday-Friday, 9:00 AM-5:00 PM CEST

11. Where do you deliver?

We currently offer shipping throughout the Netherlands.

12. How can I track my order?

If tracking is available for your shipment, the relevant tracking information will be provided after your order has been shipped.

13. What should I do if my order is delayed?

If your order has not arrived within the expected delivery period, please contact our support team with your order details so we can help check its status.

14. Is my payment information secure?

Payments are processed through Stripe's secure payment infrastructure. We do not intentionally store complete payment card information on our own systems.