Effective Date: September 15, 2026
At vanrosstucwerken.shop, we aim to make the refund process clear and straightforward. This Refund Policy explains when refunds are available, how refunds are processed, and when you can expect your refund.
1. Eligibility for a Refund
Refunds may be available for eligible returned products in accordance with our Return Policy.
We offer a 30-day return window from the date your order is delivered. Products should be returned unused, in their original condition, and with all included parts and accessories where applicable.
2. Refund Process
Once we receive your returned product, we will inspect it to determine whether it meets the applicable return requirements.
If your return is approved, we will process the refund to the original payment method used for the purchase.
3. Refund Processing Time
After your refund has been approved, we process the refund within approximately 4-6 business days.
After processing, the time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request photographs or other information to verify the issue. Once the issue has been reviewed, we will provide an appropriate resolution, which may include a refund or replacement where applicable.
5. Refunds for Cancelled Orders
If an order is successfully cancelled before it has been processed for shipment and a refund is approved, the refund will be issued to the original payment method.
If an order has already been shipped, you may need to follow the return process described in our Return Policy.
6. Payment Method
All payments on vanrosstucwerken.shop are processed through Stripe. Approved returns are refund through the original payment method used for the transaction.
7. Contact Us
If you have questions about a refund or the status of your refund, please contact us:
Support Email: Info@vanrosstucwerken.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: vanrosstucwerken.shop
Legal Business Name: Roci stukadoorsbedrijf
VAT Number: NL005359629B57
Contact Number: +31 6 21942400
Business Address: Schepen te Boeckoppad, 6831 HS Arnhem, Netherlands