Effective Date: September 15, 2026
At vanrosstucwerken.shop, we aim to provide a simple and secure payment process for all orders. This Payment Policy explains the payment method we accept, payment processing, order confirmation, and payment-related issues.
1. Accepted Payment Method
We currently accept Stripe as the only payment method available on our website.
When you place an order, your payment is processed securely through Stripe's payment system. Available payment options within Stripe may depend on your location, device, and other factors.
2. Payment Authorization
Payment must be successfully authorized before an order can be processed and shipped.
If your payment is declined, unsuccessful, or cannot be verified, your order may not be completed. You may need to contact your payment provider or try the payment process again.
3. Payment Security
Payment details are processed through Stripe's secure payment infrastructure. We do not intentionally store complete payment card information on our own systems.
Customers should ensure that the payment information entered during checkout is accurate and belongs to the authorized cardholder or account holder.
4. Order Confirmation
After a successful payment and order submission, you will receive an order confirmation using the contact information provided during checkout.
An order confirmation indicates that your order has been received. It does not affect your rights regarding cancellation, returns, refunds, or other applicable consumer protections.
5. Currency and Charges
Product prices and any applicable charges will be displayed during the checkout process before you complete your purchase.
Your payment provider or financial institution may apply additional charges, such as currency conversion fees or other transaction-related fees. These charges are outside our control.
6. Failed or Declined Payments
If a payment fails or is declined:
- The order may not be successfully placed.
- You may be asked to retry the payment.
- You should verify that your payment details are correct.
- You may need to contact your bank or payment provider if the issue continues.
We are not responsible for payment declines caused by your bank, card issuer, payment provider, incorrect payment details, insufficient funds, or security checks.
7. Refunds
Approved refunds are returned through the original payment method used for the purchase.
We offer free returns within 30 days, subject to our Return and Refund Policy. Once a refund has been approved and processed, it may take approximately 4-6 business days to appear, depending on the payment provider or financial institution.
8. Payment Disputes and Unauthorized Transactions
If you believe that a payment was made without your authorization or you notice an incorrect charge, please contact us as soon as possible.
We may request relevant order or transaction information to investigate the issue and work with the payment provider when necessary.
9. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes to our payment process, services, or applicable requirements. Any updated version will be published on this page with a revised effective date.
10. Contact Us
For questions regarding payments, orders, charges, or refunds, please contact us using the information below.
Business Information
Business Name: vanrosstucwerken.shop
Legal Business Name: Roci stukadoorsbedrijf
VAT Number: NL005359629B57
Business Address: Schepen te Boeckoppad, 6831 HS Arnhem, Netherlands
Contact Number: +31 6 21942400
Support Email: Info@vanrosstucwerken.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Central European Summer Time (CEST)