Effective Date: September 15, 2026
At vanrosstucwerken.shop, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery.
1. Return Window
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item should be:
- Unused and in its original condition
- Returned with its original packaging where possible
- Complete with all included parts and accessories
- Free from damage caused by improper use or installation
2. Free Returns
We offer free returns for eligible products.
Please contact our support team before sending an item back. We will provide the return instructions and any information needed to complete the return.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We may ask you to provide photographs or other information about the issue so we can review your request and arrange an appropriate solution.
4. Return Process
To request a return:
- Contact our customer support team.
- Provide your order details and the reason for the return.
- Follow the return instructions provided by our support team.
- Send the eligible product according to the instructions provided.
5. Refunds
Once the returned item has been received and inspected, we will process an approved refund.
Refunds are issued through the original payment method used for the purchase.
Our refund processing time is 4-6 business days after the refund has been approved. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
6. Non-Eligible Returns
A return may not be accepted if the product has been damaged through misuse, improper installation, modification, or other actions beyond normal handling.
Any applicable consumer rights provided by law remain unaffected by this policy.
7. Contact Us
For return requests or questions regarding this Return Policy, please contact:
Support Email: Info@vanrosstucwerken.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: vanrosstucwerken
Legal Business Name: Roci stukadoorsbedrijf
VAT Number: NL005359629B57
Contact Number: +31 6 21942400
Business Address: Schepen te Boeckoppad, 6831 HS Arnhem, Netherlands