Effective Date: September 16, 2026
At vanrosstucwerken.shop, we aim to provide reliable and straightforward delivery throughout the Netherlands. This Shipping Policy explains our shipping coverage, processing times, delivery estimates, and what to expect after placing an order.
1. Shipping Area
We currently offer shipping throughout the Netherlands.
2. Shipping Cost
We offer free shipping on all orders within the Netherlands.
There are no standard shipping charges added to eligible orders at checkout.
3. Order Handling Time
Orders are generally processed and prepared for shipment within:
1-2 business days
Orders placed on weekends or public holidays may begin processing on the next business day.
4. Transit Time
After your order has been processed and handed to the carrier, the estimated transit time is:
3-4 business days
5. Total Delivery Time
The estimated total shipping time is:
4-6 business days
This includes both the 1-2 business day handling period and the 3-4 business day transit period.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.
6. Order Tracking
When tracking information is available for your shipment, it may be provided after your order has been dispatched.
You can use the tracking information to check the progress of your delivery with the relevant carrier.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has been processed or shipped.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact our support team with your order details.
We will assist in checking the shipment status and determining the appropriate next steps.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product where appropriate.
We will review the issue and work with you toward an appropriate resolution.
10. Returns
We offer free returns within 30 days from the date your order is delivered, subject to our Return Policy.
Approved refunds are processed through the original payment method.
11. Contact Us
For questions about shipping, delivery, tracking, or your order, please contact us:
Support Email: Info@vanrosstucwerken.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Central European Summer Time (CEST)
Business Information
Business Name: vanrosstucwerken.shop
Legal Business Name: Roci stukadoorsbedrijf
VAT Number: NL005359629B57
Contact Number: +31 6 21942400
Business Address: Schepen te Boeckoppad, 6831 HS Arnhem, Netherlands